Frequently Asked Questions
At Curvefull our number one priority is to make you look good. So, if you're unhappy with your purchase - don't fret. We will try our very best to make you whole again. Below are some options for contacting us.
Before you contact us please read our FAQ:
- Currently running a FREE SHIPPING promotion on all U.S. orders
- .00 - $25.00: $3.00
- $25.01 - $50.00: $5.00
- $50.01 - $74.99: $7.00
- $75 and up: FREE SHIPPING ON ALL U.S. ORDERS
Are your items used?
Everything we sell is 100% brand new, never worn or damaged.
How long does it take for you to process an order?
Orders are processed within 2-3 business days from Monday to Friday only. Processing includes payment and order confirmation and packing for shipping via USPS or UPS. Orders received over the weekend or on holidays will be processed on the next business day.
NOTE: A small percentage of our items come from wholesalers in China and those items can take up to 20 days to process and to be delivered.
Why is my order on hold?
Some orders with different billing and shipping information may take an additional 3 business days to process. In addition, the customer will be contacted via email or phone and maybe asked to submit a most recent photo ID with a copy of a bill for verification.
Why did I receive an email asking for a replacement item for an order I already completed?
In the event that some items in your order are out of stock or unavailable, we will try to contact you via email and have you replace the item before we complete and ship it. Please allow an additional 2 business days for processing. If we do not hear from you within 1 or 2 days then we will ship the order as is and refund your original form of payment for the items that were not shipped.
Do you take orders over the phone?
Please call for help completing your orders, 1-760-991-0218.
What if I want to change or cancel my order?
You can modify or cancel your order within 1 business day or if your order has not shipped out from our warehouse. Please notify us immediately by calling 760-991-0218 during regular business hours from 8:30 am to 5:00 pm (US Pacific Standard time) or email us at email@example.com
What payment methods do you accept?
We accept the following forms of payment for orders within the 50 US states including the US territories and APOs: Debit/Credit card payments with the Visa, Master Card, American Express and Discover logo.
Why is my credit/debit card being declined?
The usual decline reasons are:
- There are not enough funds to pay for the order.
- The billing address for the credit/debit card does not match the one you have in the order.
- The CVV code or credit card expiration date you put in is incorrect.
My credit/debit card payment did not go through but why do I see it deducted from my account?
It means there was an attempt to make a purchase using the card but then we were not allowed to take the payment because of a mismatch on the billing address or the CVV code. It is a pending charge that should clear out of your account in 3 to 5 business days.
How do I check the status of my order?
An email will be sent to you once your order has been shipped, with tracking information. You can also login to your account and check your tracking info.
Why was my order cancelled?
Orders are cancelled for the following reasons: Incomplete and invalid shipping information and or all items in your order are no longer available.
Do you have any physical stores?
We are an exclusive online store only. We do not have any physical retail storefronts.
Use the form below to send us a message: